Terms of service

1. Acceptance of Terms By enrolling in any of our personal training programs or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms form a part of your individual Personal Training Agreement, which you will sign upon enrollment.

2. Program Structure and Payment

• Program and Session Details: The specifics of your program, including the number of sessions, program duration (e.g., 6 weeks), and individual session length, will be determined during your consultation and documented in your Personal Training Agreement.

• Payment Terms: All payments for services are required in advance. The payment frequency (e.g., upfront, monthly, or fortnightly) and schedule will be based on the plan you have chosen. The exact payment amount and due dates will be clearly detailed on each Hnry invoice issued to you.

• Late Payments: In the event that a payment is not received by the due date specified on the Hnry invoice, we reserve the right to immediately pause all scheduled training sessions. Services will only resume once the outstanding payment has been received and cleared.

3. Session Scheduling and Attendance

• Booking: All personal training sessions must be scheduled in advance with your trainer at a mutually agreed-upon time.

• Cancellation Policy: We require a minimum of 24 hours' notice to reschedule or cancel a session without penalty. This allows us to offer the time slot to other clients and manage our schedule effectively.

• Late Cancellation & No-Shows: Any session cancelled with less than 24 hours' notice, or a no-show, will be forfeited. The client will be charged for the session, and it will not be eligible for a refund or rescheduling.

• Make-up Sessions: In cases of unforeseen and unavoidable circumstances (e.g., a funeral, accident, or family emergency), the trainer will, at their discretion, make a reasonable effort to reschedule the missed session within the following week.

4. Client Responsibilities for Health and Safety

• Health Disclosure: You are required to complete a health and safety form honestly and accurately. It is your ongoing responsibility to inform your trainer of any pre-existing health conditions, injuries, or medications that may impact your ability to exercise safely.

• Following Instructions: You must follow all instructions and guidance provided by your trainer during sessions.

• Physical Limitations: You are responsible for communicating any discomfort or pain you feel during a session. If an exercise is too difficult or causes pain, you must stop immediately and inform your trainer.

5. Indemnity and Liability

• Indemnity: The client agrees to indemnify and hold harmless the trainer, their agents, and employees from any and all claims, damages, or liabilities arising from injuries, losses, or damages suffered by the client during or as a result of the training sessions. This clause does not apply in cases of gross negligence on the part of the trainer.

• Assumption of Risk: The client acknowledges that participating in physical exercise involves an inherent risk of injury. You voluntarily assume this risk and waive any right to hold the trainer responsible for such incidents.

6. Client Commitment and Program Results

• Mutual Commitment: Achieving your fitness goals is a collaborative process. The success of the program depends on both the trainer's professional guidance and your consistent effort, dedication, and adherence to the program both inside and outside of the sessions.

• Results Not Guaranteed: While the trainer will provide expert coaching and a professionally designed program, specific results are not guaranteed and will vary from person to person.

7. Termination of Agreement

• Either the client or the trainer may terminate this agreement at any time by providing written notice. Our separate Refund Policy will detail how any refunds will be handled in the event of termination.